When you make an initial appointment, you must provide a credit card to secure the appointment. The credit card information is known only to the payment processor, and will be used for any future "no-show" fees if indicated, as well as for appointment fees if we do not participate as an in-network provider with your insurance company.
Renew Psychiatric Group is in-network with select insurance panels through one of our billing partners, Headway or Alma. You will be required to provide your insurance information, along with a credit card that is filed with the billing partner. Co-pays, co-insurance, deductibles, and any other fees due and will be charged at the time of service to the credit card on file with the billing partner. The billing partner will handle filing the claim with your insurance company, though ultimately you are responsible for payment if the insurance company denies the claim.
If we do not participate as an in-network provider in your insurance plan, full payment of the posted cash fee is required at time of service, and will be charged to the credit card on file with Renew Psychiatric Group's payment processor. Many insurance plans may offer "out-of-network" coverage to you for some portion of our rates. A "superbill" can be provided which documents the services you received to submit to your insurance company for reimbursement. (Check with your insurance company for eligibility and details).
If a patient cancels with less than 48-hours notice (not including weekends or holidays), is more than 10 minutes late for an appointment, or does not show to the appointment, the cancellation fee is $150 and will be charged to the credit card on file with the payment processor.
We offer services via telehealth appointments or in-person visits to our office in Oviedo. Be sure to pick the appropriate location for the type of appointment you are looking to make.